At AlQatServices, we are committed to providing high-quality remote services that help you get the most out of your computer.

Since our services are provided remotely and involve digital work that can’t be returned in a traditional sense, we have created this Refund and Returns Policy to ensure clarity and fairness for all parties involved.

1. Refund Eligibility

Refunds are considered on a case-by-case basis, and the following criteria apply:

• Unresolved Issues: If the issue you requested assistance with remains unresolved after the completion of the service, we will provide a full refund or re-perform the service at no additional cost.
• Service Not Delivered: If for any reason we are unable to deliver the service due to technical issues or other reasons on our part, you are entitled to a full refund.
• Customer Disatisfaction: If, after completion of the service, you are unsatisfied with the results, we will work with you to resolve the issue. If we cannot address your concerns, a partial or full refund may be provided depending on the circumstances.

2. Non-Refundable Services

Certain services, such as consultations or minor troubleshooting, may not be eligible for a refund once they are completed. We strongly encourage you to clarify your needs and ask any questions before booking the service to ensure that we can meet your expectations.

3. Requesting a Refund

If you believe you are entitled to a refund:

• Contact us within 7 days of the service completion. Please provide us with your order details, a description of the issue you are facing, and any steps you’ve taken to resolve the problem.
• Our customer support team will respond promptly to review your case and discuss possible solutions. If a refund is deemed appropriate, it will be processed within 5-7 business days.

4. Service Re-performance

In cases where a problem persists after service completion, we are happy to re-perform the service to resolve the issue at no additional charge. Please contact us as soon as possible to schedule a re-service session.

5. Cancellation Policy

If you wish to cancel the service before it is provided, please notify us as soon as possible. Cancellations made within 24 hours of booking are eligible for a full refund. Cancellations made after the service has been started or completed will not be refunded.

6. Technical Issues

As our services are delivered remotely, some problems may be due to external factors like network issues, unstable internet connections, or third-party software conflicts. We will do our best to ensure the service runs smoothly, but please be aware that we cannot be responsible for technical issues that prevent us from completing the service as intended.

7. Contact Us

If you have any questions about our Refund and Returns Policy, or if you would like to request a refund, please contact us at support@alqatservices.tech. We are here to help and ensure your experience with us is as smooth and satisfactory as possible.

By using our services, you agree to the terms outlined in this policy.
Thank you for trusting us with your computer needs. We are committed to providing you with the highest level of service!